Tronc Administrator, employer services department – WMT Chartered Accountants

Location St Albans
Job Type Full Time

Due to a significant growth in clients, an opportunity has arisen for two new Tronc Administrators at WMT Chartered Accountants within our employer services team. WMT is the leading provider of tronc solutions to the hospitality industry; clients include Michelin starred restaurants, celebrity chefs, High Street groups, and 5-star hotels.

The role

As a part of the Tronc Administration team you will play a key role in calculating the amount of tips, service charge and other gratuities to be received by staff working in some of the UK’s most prestigious and well-known restaurants.

The role predominantly involves computer based working and accurately handling, processing and working with data provided to ensure that our clients’ employees receive the correct awards on time, every time. After training you will be able to manage budgets, deal with requests and communications from businesses, and build up a sound working relationship with a portfolio of clients.

The role makes extensive use of IT systems, including Microsoft Excel, Word and Outlook. We are a paperless office and have an IT based virtual filing system. The successful candidate will be responsible for ensuring the filing of client’s documents are indexed and organised correctly.

Daily tasks

  • Reviewing and analysing data submitted by clients
  • Using Microsoft Excel to carry out allocations of tips and service charges to employees (“tronc”)
  • Understanding and applying the different systems and criteria in place for individual clients
  • Manage communications with clients via email and telephone
  • Filing electronically to our paperless document management system
  • Updating databases and records to reflect client requests
  • Working closely with payroll providers and supporting other team members as required

What is a tronc solution?

A tronc solution allows the proceeds of service charge and credit card tips to be distributed to staff working in the hospitality industry. Experience of tronc solutions is not essential as training will be provided.

Abilities

Comfortable in working with all Microsoft Office products
Working with Excel formulas and Pivot Tables
GCSEs (or equivalent) grade B or above in both English and Maths.

Skills

Meticulous, accurate and process driven
Excellent attention to detail to get things right first time
Organised and able to prioritise effectively
Highly customer focused
Work to tight deadlines
Commercially focused

Personal skills

Ability to stay calm and work well under pressure
Flexible and adaptable approach to work with the ability to multi-task
Confident at challenging or questioning things that fall outside of the norm
Good, personable communicator
Quick learner
Team player
Demonstrate integrity and professionalism

For more information please visit the WMT website